Tag Archives: Dunkin’ Donuts

The Problem With Dunkin’ Donuts

19 Nov

There is a Dunkin’ Donuts down the road, and my stepdaughter likes to stop on the way to school. I am happy to do that because she likes it, but I have some issues with the restaurant. The title of this post proclaims that there is a problem with Dunkin’ Donuts. That should actually be plural.

First, it is a breakfast place, but it constantly runs out of breakfast food. Order a bagel, and they are out of that bagel. Order a donut, and they are out of that kind of donut. I do not understand how a breakfast food place could constantly run out of breakfast food. Stock up on bagels. Make plenty of donuts. It is the job of the restaurant to have the stuff available. After all, it is called Dunkin’ Donuts. It is not call Dunkin’ What We Do Not Have.dunkin

Second, people order dozens of donuts. I understand why they do it. It is their day to supply donuts for the office. They may be having a meeting and want to sugar everyone up. However, here is the thing. Each donut does not have to be different. Instead of getting one of each flavor, they should get a dozen of plain and a dozen of chocolate covered. Whenever I see a box of assorted donuts, the plain and chocolate covered ones are always gone. Just stick to the basics and get the stuff ordered.

Third, they do not have change. The other day, I pulled up to the window to pay a $9 tab. I handed the lady a $50, and she said that she did not have change. I asked, “You do not have two twenties?” Then, I asked, “You do not have four tens?” That is when she said that they were not allowed to take something bigger than a $20 until after 11:00.

Here is my message to Dunkin’ Donuts. You are a breakfast place. More people do business with you before 11:00 than after 11:00. The morning is when you need to be able to make change. I know we are moving to a plastic world, but some of us still like to use cash. I cannot imagine a restaurant not having two $20 somewhere.

Again, you are a breakfast place. That means you should be ready in the morning with plenty of bagels and donuts. It also means that you should have plenty of money. At no time have I ever heard anyone say, “Let’s have lunch at Dunkin’ Donuts. It is the middle of the day, and they have plenty of bagels, donuts and change.”

The Entrance to Hell Has a Drive-Thru Window

29 Jul

This morning, I took my stepdaughter to Dunkin’ Donuts before volleyball practice. It has become a ritual for us. Anyway, I drove behind the building to find a ton of cars lined up for the drive-thru window and decided to go inside, where we found almost no one.

One of our neighbors was drinking coffee, and a lady was waiting to take orders. Only, there were no orders to be taken. They were all being handled by the people rushing around the drive-thru window.

We ordered our food and got in the car while the same cars waited around the building. As I drove down the road, a question entered my mind. In truth, I have asked the question before.

Why do people sit in a long drive-thru line when it would be quicker to park the car and go inside?Line

It could be laziness. It could be that we have been brainwashed to think that the drive-thru is always going to be faster. It could be that they do not know how to park their cars.

There may need tons of reasons, but I cannot figure it out. I may not be smart enough to tell time, or I may not be able to figure out the fancy math that will tell me sitting in the car is always best. Of course, it could be my disdain for drive-thru windows.

In the early days of this blog, I wrote about the stupidity of having drive-thru windows at Sonic. However, the invention also has problems at other places.

Often, the person who is wearing the drive-thru headset cannot hear the order. That leads to the order coming out wrong. A wrong order means you have to get out of your car and go inside. Guess what. Going inside in the first place would have solved the problem.

People have made fun of my drive-thru aversion. They do not understand my desire to walk in a building a do business. For example, I like walking into the bank. The transaction goes smoother, and I can actually talk to the people handling my money. Guess what. They get to know me, too. If I have some future issue, then they might be more willing to help me out.

I know a lot of people feel the same way. A bunch of my Twitter folks, including Zach, provided great examples of how walking in is a lot better than driving through.

I wish drive-thru windows did not exist. Wait, I did not mean that. I am glad they exist so people will sit in them while I walk in and get my stuff done faster.